Return & Exchange Policy

We want you to be completely satisfied with your home organization products. Please review our policy below, which includes important conditions for used or installed items.

1. Return & Exchange Window
You have 30 days from the date of delivery to initiate a return or exchange for items in new, unused, and uninstalled condition, with all original packaging, parts, and accessories intact.

2. Strictly Non-Returnable Items
The following items and situations are not eligible for return or exchange:

  • Sticky Hooks: Any hook that has been removed from its backing, installed on a wall/surface, or shows any signs of adhesive use.

  • Shelves: Any shelf that has been assembled, mounted on a wall, or used to hold items.

  • Storage Bags: Any bag that has been filled, used for storage, or shows signs of wear.

  • Items with missing parts, damaged packaging, or signs of installation.

  • Any product marked as "Final Sale" or "Clearance."

3. Return Process for Eligible Unused Items

  • To Initiate: Contact our customer service to request a Return Merchandise Authorization (RMA) number. Returns without an RMA will not be accepted.

  • Packaging: Items must be returned in their original, undamaged packaging.

    • Sticky hooks must be in their original blister pack or box with all adhesive pads.

    • Shelves must be unassembled and in original boxes with all hardware.

    • Storage bags must be folded and in original packaging.

  • Shipping & Costs: The customer is responsible for the cost of return shipping. For larger shelves, these costs can be significant. We recommend a trackable, insured service. We are not liable for lost returns.

  • Refund: Upon receipt and verification of the unused item, a refund will be issued to your original payment method within 10 business days. Original shipping fees are non-refundable.

4. Exchanges
To exchange an unused item for a different size, color, or style, please follow the return process above. Once your return is processed, place a new order for the desired item.

5. Damaged or Defective Items
If you receive an item that is damaged or defective straight out of its packaging, contact us within 48 hours of delivery. Provide clear photos or videos showing the issue and the packaging. We will arrange a replacement, part shipment, or refund as appropriate.

6. Missing Parts or Hardware
If your shelf arrives missing mounting hardware, brackets, or instructions, contact us within 7 days. We will ship the missing parts free of charge.